Warranty info

At Prime cut barber supply, we are committed to providing our customers with high-quality products and a seamless shopping experience. To ensure your peace of mind and satisfaction, we offer comprehensive warranty coverage for the products you purchase from us. This warranty information is designed to give you a clear understanding of what to expect when shopping with us.

What is a Warranty?

A warranty is a guarantee provided by the manufacturer or seller that a product will perform as intended for a specific period. It serves as a promise of product quality and reliability, and it protects you, the consumer, in case the product experiences any issues during the warranty period.

Warranty Types

Manufacturer’s Warranty: Many of the products available on Prime cut barber supply come with a manufacturer’s warranty, which covers defects in materials and workmanship. The duration of these warranties may vary depending on the manufacturer and the product type.
Extended Warranty: In addition to manufacturer warranties, we also offer the option to purchase extended warranties for certain products. These extended warranties provide additional coverage beyond the manufacturer’s warranty, giving you extra protection and peace of mind.

What’s Covered?

Warranty coverage typically includes repairs or replacements for products that experience defects or malfunctions due to issues such as faulty materials or workmanship. Specific coverage details may vary by product, so please refer to the product description and the warranty documentation provided with your purchase for precise information.

What’s Not Covered?

Warranty coverage does not extend to damages or issues resulting from misuse, accidents, unauthorized modifications, natural disasters, or normal wear and tear. Please consult the warranty documentation for a comprehensive list of what is not covered.

How to Claim Warranty Service

If you encounter any issues covered by the warranty, follow these steps to initiate a warranty claim:

Contact our customer support team at [email protected] and provide your order details.
Explain the issue you’re experiencing and follow any instructions provided by our support team.
If the issue is covered by the warranty, we will guide you through the warranty process, which may include returning the product for inspection or repair.

Your Satisfaction is Our Priority

Prime cut barber supply is dedicated to ensuring your satisfaction with every purchase. Our warranty services are designed to make your shopping experience as worry-free as possible. If you have any questions or need assistance regarding warranty coverage, please don’t hesitate to reach out to our customer support team.

We thank you for choosing Prime cut barber supply as your trusted online shopping destination, and we look forward to serving you with top-notch products and exceptional customer service. Your confidence in our products and warranties reflects our commitment to quality and customer satisfaction.

Please note that warranty details and terms may vary by product, so always refer to the specific warranty documentation provided with your purchase for precise information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.